Sunday, May 8, 2011

     Last week, I received an unexpected mail(not email!) from the US.
     The mail was from a company called GoGrid. GoGrid is one of the early cloud providers. I was one of their beta customers, more than three years ago. At that time, beta customers had to register a credit card with them in order to participate. After I was done with the beta(which I liked!), I never kept track of GoGrid. Hence, was a bit surprised to hear from their corporate office in CA.
     Here are the two scanned pages. The first sentence on the first page tells it all!

     Their euphemism states no other fact than that - they were hacked into! And, the hackers had got access to credit card information(along with other personal data) of GoGrid users.
     IMHO, a cloud vendor itself getting broken into is really a shame! Hardware failure is okay, downtime due to maintenance is fine (if once in a blue moon), insufficient provisioning can be tolerated at times, an SLA breach can be compensated for, but a security lapse is just not done!

     GoGrid has offered credit card fraud monitoring and protection plans to those whose cards they think were exposed. But, whatever they do now, बूंद से गई, वो हौद से नहीं आती! They are not getting back the trust they had!
     I had nothing to worry about the data breach though. As always, I had used a virtual credit card when I signed up at GoGrid :)

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2 comments:

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Pranav said...

Thank you for reading and for the compliments as well! Please feel free to criticize and point out any shortcomings in any of the posts :)